ODE’s 2020 Customer Research Report:
Agility & Adaptability: The “New Normal”

The report contains a summary of key findings from surveying our customers, who gave us detailed feedback on their experience and their real life challenges at the organization, leadership and team levels.

We combined this customer feedback with our own reflections and journey across our organization.

We believe the statistical responses and the detailed customer feedback has given this report a level of richness, and it is full of insights that any organization can implement and learn from.